The Dream Team of Chat Support

Before joining the Otus team, Monica was an 8th grade Pre-Algebra teacher. One of her favorite parts of teaching was seeing the "light bulb" go off when students understood a concept or completed something successfully. Now as a Client Success Specialist, she says "being able to 'see' that with teachers and admins through our chat feature is just as rewarding! I can tell when I've been able to make a teacher or admin's life easier, and that is the ultimate goal of Otus in the first place!"

Not only does Monica respond lightning fast on chat, but she also writes many of the articles in the Otus Knowledge Base. If you can't find your answer there, she's available to help with resources like videos or a quick screen share. All chats are saved and easily accessible for future reference, too.

Any Friends fans here? Fun fact: Monica is obsessed with the show Friends. While chatting with an educator named Rachel, Monica discovered they share a mutual love for the show. To no one's surprise, Monica and Rachel have established a great bond! Safe to say, she’ll always be there for you. (Too much?)

Dave is the newest member of the Client Success team, but it didn't take him long to find his footing at Otus. Previously, Dave was the Director of Technology for a local Illinois school district.

Technology is Dave's forte, but he loves helping administrators and educators troubleshoot so they can get back to focusing on student learning, instead of on the technology. He says his favorite part of chatting with users is "when they say I made their day because I got them past a hurdle, or I was able to do something to help save them time."

With Otus, the average response time varies between 4 and 6 minutes, with a customer satisfaction rating around 95%! Conversations are real-time, right in the Otus platform. Users even have the ability to submit suggestions on how to improve Otus, and that feedback powers new features.

One of Dave's favorite Otus features is the data analytics. As soon as assessments are completed, administrators have instant access to actionable information to help them make instructional decisions.

Going on three years as a Client Success Specialist, Kris is a master of all things Otus. Not only is he a chat support rockstar, he also helps create the training videos on the Otus Youtube channel. Kris used to be a teacher, so working as a Client Success Specialist allows him to help facilitate learning on an epic level.

"As a teacher, I was only able to have so much reach helping kids, but supporting them from here allows me to reach hundreds of classrooms. I really feel like I'm making a difference."

Kris on his favorite part of helping administrators and teachers.

Kris's favorite feature in Otus is the Rubric Assessment integration with Google Docs. Using the co-working aspects of Google Docs with Otus provides endless opportunities to give feedback to students in real-time. Kris knows all about the importance of real-time response working in chat! You need a way to find answers quickly before or during class and with the Otus chat feature, you can do just that.

Fun fact: Kris used to work at Apple as a Business Specialist! How cool is that? Learn more about the Otus Client Success team below.